![]() ![]() Your order may take 3-5 business days to ship due to the high volume. Preorders will begin to ship by the estimated ship date listed in the product description.Preorders are noted in the title and description. We offer limited preorders for best-selling items that have sold out multiple times, while we hand-pour our next batch and before restocking.Once submitted, refunds typically return to the original payment method within 3-10 business days.Įxceptions: we do not accept returns or offer refunds on discounted or sale items, including products purchased during a promotion, gift cards, or third party products. As a small, growing business, we are currently unable to pay for return shipping. Refunds are applied to returned product only and do not cover any original shipping fees. Please return your items back to us in the original packaging and ensure that the shipment is carefully packed, as we’re unable to process refunds on items that arrive broken. Refunds are processed on unused, undamaged products only. If your order arrived damaged or if you’re experiencing an issue with your candle, please reach out so we can get started on your exchange or replacement ASAP. We hope you love your new Solana products! If you are unsatisfied with your order, please email us so we can make it right.Īll returns must be processed within 30 days of receiving your order. Solana is not responsible and cannot be held liable for any packages that have been lost or damaged in transit. While we will make every effort to ensure the timely arrival of your item, delivery dates are not guaranteed. ![]() Our current processing time is typically 3-5 business days before shipment. Our current wholesale processing time is available on Faire. Production times vary according to seasonal order volume. Our products are handcrafted, with a lot of attention to detail.
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